Online Service Requests

Many technical services can be requested online via our Service Request Forms below. If you need general assistance with a computer problem, you can use our all-purpose online form to Report a Technical Problem. However, for general computer problems we do strongly prefer that you call us at extension 5-Help or use CUbhis eSupport for immediate troubleshooting.

Form Requirements:

• An active UNI account is required to submit an online service request.
• You must use either Internet Explorer v6, Netscape v7, or Firefox v1.5 to submit any of these forms. Older versions of web browsers will not work properly.
• Before accessing certain forms, you may first be directed to important policies regarding the request. Please read these closely to avoid delays or problems with your request.
• All of the forms have required fields, denoted by a red asterisk. You must complete all required fields or the form will not be submitted.
• Many of the forms have fields that require special formatting. These will have an example to the right of the field that you must follow.
• Many require approval by a Department Administrator or Chair. An automated email will be sent to them upon form submission. We must recieve an email response indicating approval before we can continue to work on the request.

After successfully submitting your request, you will receive a ticket number for tracking purposes. You can then contact Information Commons at extension 5-Help or use the Review your ticket status online link to check for updates.

General Requests

• Software Installation - if you'd like a pre-licensed program installed immediately, please connect to eSupport from the PC that requires the installation.
• Hardware Installation
• Treo Phone Installation - New phone orders only!
• Computer Classroom and Equipment Reservations
• Order SAS
• Order SPSS

Network Connectivity Requests
If requesting a new IP address and network port activation, both request forms must be filled out and submitted separately.

• Network Port Activation (patch)
• IP registration Faculty and Staff ONLY. Students please click here
• Update IP Request

Account Related Requests

• Domain Accounts *
• UNI Accounts
• Oracle Calendar Calendar Accounts *
• Oracle Calendar Account Password Reset Request
• Disable an Oracle Calendar Account

*Anyone requiring a new Oracle Calendar or Domain account must already have received a UNI - the request cannot be processed without this.

Email Requests

• Email Restore - individual message (must be on a Cyrus account)
• Email Snapshot Restore (Cyrus or Cunix accounts)
• CUMC Broadcast Email Request

Advanced Technical Requests
These requests require approval by a Department Chair, Director or above for approval, as well as a high level of technical knowledge about the system and applications for which you are requesting resources.

• CUMC Firewall Exception Request Procedure (Outgoing NetBIOS/Bidirection SMTP)
• CUMC Firewall Exception Request Procedure
• Domain Name Request
• Bandwidth Exception Request